MAINTAIN CMMS SUPPORT

Clear answers.
No technical faff.

Choose what you want to do and follow the short steps. Every guide is written for someone using Maintain CMMS for the first time.

FIND YOUR TASK

What would you like to do?

01

STEP-BY-STEP GUIDES

Getting started

Create the company workspace in the right order and understand where everything lives.
1Complete the 15-minute setup

Enter the company, first site, first assets, users and work-order starting number. The setup screen shows the next step and saves progress as you go.

2Add and organise sites

Start with the operating site, then use asset locations and parent equipment to build a structure that matches the real workplace.

3Invite users and set permissions

Add each person once, choose the access level they need and give engineers a planner colour so allocated work is easy to recognise.

02

STEP-BY-STEP GUIDES

Work orders and the planner

Raise, schedule, assign and complete maintenance work without losing its history.
1Create and assign a work order

Select Create work order, enter the job and asset, choose a planned date and time, allocate a technician and save. The job appears in both the register and planner.

2Use the job status correctly

Use Approved before work starts, Waiting when parts or access delay the job, In progress while time is being recorded, and Completed only when the work is finished.

3Record notes, time, parts and evidence

Open the job from its three-dot menu. Add the work carried out, time used, stock issued and supporting photographs or documents before completion.

03

STEP-BY-STEP GUIDES

Assets, sites and QR labels

Build a useful asset register and give engineers a direct route to the right equipment record.
1Add an asset

Open Assets and select Add asset. Record the site, location, identifying details and parent asset where relevant, then select Add to asset list.

2Build an asset hierarchy

Use Site as the top level, followed by area, system and individual equipment. Parent assets make complex lines easier to navigate without creating duplicate records.

3Generate and print a QR label

Open the asset menu and choose QR code. Maintain CMMS generates the label for download so it can be printed and fixed to the correct machine.

04

STEP-BY-STEP GUIDES

Preventive maintenance and inspections

Turn servicing and repeatable checks into planned work automatically.
1Create a preventive-maintenance plan

Choose the asset, describe the service, set a calendar, running-hours or operations interval, then choose the first planned occurrence.

2Create and schedule an inspection

Build the checklist, assign the inspector, select the start date and time, add the time allocation and choose whether weekends are included.

3Handle inspection defects

Complete each checklist response accurately. A reported defect can create linked corrective work when the inspection is completed, preserving the relationship and audit history.

05

STEP-BY-STEP GUIDES

Parts, stock and suppliers

Know what is in stores, what was used and when stock needs attention.
1Add parts and suppliers

Create the supplier first when appropriate, then add each part with its reference, storage point, quantity, minimum level and preferred supplier.

2Record stock movement

Open the part from its three-dot menu and choose Record stock movement. Enter the quantity and reason so the audit trail explains every change.

3Set up a low-stock response

Set the minimum level, prepare the email template and connect a Flow when your plan includes automation. Maintain CMMS can then notify the right recipient when stock reaches the threshold.

06

STEP-BY-STEP GUIDES

Flows and Asset Signals

Automate repeat administration and turn equipment readings into maintenance activity.
1Build a Flow

Choose the event that starts the Flow, add any conditions, then select the work or notification actions. Test it successfully before switching it on.

2Create an Asset Signal

Choose the asset and reading type, set the unit and threshold, then decide what event should be sent to Flows when the target is reached.

3Capture a reading during an inspection

Add a meter-reading checklist item and connect it to the asset signal. The submitted value updates the reading history and can trigger connected work.

07

STEP-BY-STEP GUIDES

Library, documents and reports

Keep reusable information together and turn maintenance records into evidence.
1Create a reusable template

Open Library, choose Templates, select the type and write the repeatable content. Templates provide consistent messages and instructions; they do not run by themselves.

2Store controlled documents

Open Library and choose Documents. Select the correct category, use a clear title and upload only relevant, safe files within the displayed limits.

3Review performance

Use Overview for immediate risk and Reports for trends such as completion, planned work and mean time to repair. Filters keep each view focused on the required site or period.

08

STEP-BY-STEP GUIDES

Account, billing and security

Control access, subscription details and the information that protects the workspace.
1Choose roles carefully

Give owners and administrators only to people who need broad control. Use lower-permission roles for day-to-day work and remove access promptly when someone leaves.

2Manage the subscription

Open billing from the trial banner or account area. Choose the required tier and complete secure checkout; paid access is applied automatically after confirmation.

3Get help safely

Never send passwords, card details or unnecessary sensitive records. Include the page, what you expected, what happened and a safe screenshot when logging a ticket.

TUTORIAL VIDEOS

Watch the task from start to finish.

We are preparing short, focused walkthroughs—one task per video—so customers can learn without sitting through lengthy training.
Tutorial libraryVideos will appear here as they are completed.

LIVE SUPPORT

Talk to someone who understands maintenance.

Attended support is available 09:00–17:00 UK time, Monday to Friday, excluding public holidays in England. Messages can be sent at any time.
Email live support →

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Log a ticket

Tell us what you were trying to do and where you got stuck. We will route it to the right person.Log a support ticket →

READY TO GET MAINTENANCE UNDER CONTROL?

Choose your plan. Create your workspace. Start today.

Pick the functionality level you need, create or sign in to your account, accept the terms and complete secure checkout. Your paid features unlock automatically.
Choose a plan & sign up →Try free firstNo per-user fees · No per-asset fees · Secure Stripe checkout